Refund & Shipping

Delivery & Shipping

1. Our fulfillment centers are located in United States America, Germany and China, we will take about 2 business days to process order and delivery it to the logistics distribution center.
After receipt of payment, you will then receive notification of both processing and shipment. 
2. Shipping time is based on your location, please expect to receive your order, here is for most European and American countries :
About 2 weeks for free shipping;
About 10 days for standard shipping $2.99;
About 5 days for expedited shipping $9.99.
It may be a bit later than usual for special situations like New Coronavirus Outbreak or shopping hot seasons...etc.
3. Shipping for the countries Canada, Mexico, India (36 of 37 states), Belgium, Denmark, Finland, Netherlands, Portugal, Sweden, Switzerland, Brazil is as below:
Expedited shipping $20: about 1 week;
Standard shipping $3.99: about 10-15 days;
Standard shipping Free: for 2 or more pairs of shoes.
4. We are sorry that we don’t ship to the rest countries: most countries of South American, Asia, African, Antarctica.

Thank you for shopping with us!

Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

-Do not send products to any address before contacting us, we will send you an address via E-mail.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed in about 1-2 business days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at suadexshoes@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

If you need to exchange any item, send us an email at suadexshoes@gmail.com.

Shipping for refund & exchange

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.